1. Shipping Locations
- We offer shipping across India.
- Some remote areas may have delivery restrictions, which will be communicated at checkout.
2. Processing Time
- Orders are processed within 1-3 business days (excluding weekends and public holidays).
3. Estimated Delivery Time
- Metro Cities: 3-5 business days
- Other Urban & Rural Areas: 5-10 business days
- Delivery delays may occur due to unforeseen circumstances.
4. Shipping Charges
- Shipping charges vary based on order value and location.
- Free shipping may be available on select orders, as mentioned at checkout.
5. Order Tracking
- A tracking number will be provided via email/SMS once the order is shipped.
- Customers can track their order through the “Track Order” section on our website.
6. Delays and Issues
- Sopozo.com is not responsible for delays caused by courier services, weather conditions, or unforeseen events.
- If an order is delayed beyond the estimated time, customers can contact our support team for assistance.
7. Lost or Damaged Shipments
- If an order is lost or arrives damaged, customers must report it within 48 hours of delivery.
- After verification, we may offer a replacement or refund as per our policy.
8. Incorrect Address
- If an incorrect address is provided, we may charge additional fees for re-shipping.
- Sopozo.com is not responsible for failed deliveries due to incorrect or incomplete addresses.
9. International Shipping
- Currently, we do not offer international shipping.
For any queries regarding shipping, feel free to contact our Customer Support Team.